World class customer service truly sets the great businesses from the rest of the pack. Matter of fact, a business with VIRAL customer service will THRIVE not just survive! To increase revenue and truly set your business apart in 2017 you will have to be intentional when training your staff. Training dates fill quickly. Contact us now to schedule on-site training.
Webinar: 7 SECRETS to creating a POSITIVE VIRAL Customer Service Experience!
- 68% of customers begin buying from different businesses as a result of poor service
- The average business loses 15% of its customers each year
- 82% go to different business as a result of a specific customer service incident
- If you can prevent 5% of your customers from leaving you can increase your bottom line profit by 25 – 95%
- 50+% of customers read reviews prior to visiting restaurants or other businesses!
- 5% doctrine! Ask me what this is!